PRIVACY POLICY

We, NeoPay Technologies Pvt. Ltd (hereinafter referred to as the “Company”) having our office at C-3, Apurva Ethreal Apartments, 6th Cross, D’Silva Layout, Whitefield Bengaluru – 560 066, India, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns are the creator of this Privacy Policy, and We ensure our steady commitment to Your privacy, and to the protection of your invaluable information. This privacy policy contains information about an online Website and App called ‘neopay.club’ and ‘NeoPay Solution’ (hereinafter referred to as the “Website and App”). In order to provide You with Our uninterrupted use of services, We may collect and, in some circumstances, disclose information about you. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used. 

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

  1. DEFINITIONS
    1. The term ‘You’ &‘User’, shall mean any legal person or entity accessing or using the services provided on this Website and App, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
    2. The terms ‘We’, ‘Us’, ‘Our’ shall mean the Website and App and/or the Company, as the context so requires.
    3. The term ‘Services’ shall mean the business of providing a platform to help retailers digitise their payments to distributors, by digitising invoices. 
    4. The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires. 
    5. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2.
    6. “Third Parties” refer to any Website and App, company or individual apart from the User and the creator of this Website and App.
  2. INFORMATION COLLECTED
  3. We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. Personal information shall include:

    1. Personal data such as, but not limited to, Name, Location, Password, Email ID, Mobile Number, etc.
    2. Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. [This information may include the URL that you just came from (whether this URL is on the Website and App or not), which URL you next go to (whether this URL is on the Website and App or not), your computer browser information, and other information associated with your interaction with the Site.] 
    3. Payment information against specified invoices.

    This privacy policy also applies to data we collect from Users who are not registered as members, including, but not limited to, browsing behaviour, pages viewed etc. We also collect and store personal information provided by you from time to time. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

    1. To enable the provision of services opted for by you;
    2. To communicate necessary account and service related information from time to time;
    3. To allow you to receive quality customer care services;
    4. To comply with applicable laws, rules and regulations

    Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.

    We also do use your contact information to send you offers based on your interests and prior activity. We collect and store your search details on the Website and App, including your search history, the usage of the Website and App and the features and time for which you have used the Website and App. 

    The Company will not use your financial information for any purpose other than to complete a transaction with you. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Site, and opt out of any non-essential communications from the Website and App.

    Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may has been compromised.

  4. OUR USE OF YOUR INFORMATION
  5. The information provided by You shall be used to

    1. Contact You when necessary and is also used for targeted marketing campaigns i.e. email marketing, remarketing, etc., to conduct surveys, learn more about You by linking Your data with additional data through third-party data providers or analysing the data with the help of analytics service providers;
    2. Improve and develop new products, services, and features;
    3. Analyse purchase, usage and traffic data.

    For more details about the nature of such communications, please refer to our Terms of Service. Further, Your personal data may be collected and stored by Us for internal record. 

    We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information. We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.

    Information collected via Our server logs includes users' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Website and App so that we can improve it and cater personalized content/ads according to their preferences.

  6. HOW INFORMATION IS COLLECTED
  7. We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

    Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  8. COOKIES
  9. We use data collection devices such as “cookies” on certain pages of our Website and App. “Cookies” are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users. Our Website and App uses session cookies to ensure that you have a good experience. 

    You can choose to accept or decline cookies by modifying your browser settings if you prefer. This may prevent you from taking full advantage of the Website and App. We also use various third-party cookies for usage, behavioural, analytics and preferences data. The following are the different types of Cookies used on the Website and App:

    1. Authentication cookies: To identify the user and share the content that he or she requested for.
    2. Functionality cookies: For customized user experience and resuming past course progress.
    3. Tracking, optimization and targeting cookies: To capture usage metric on device, operating system, browser etc. To capture behavioral metrics for better content delivery. To cater and suggest most suited products and services.

  10. EXTERNAL LINKS ON THE WEBSITE AND APP
  11. The Website and App may include advertisements, hyperlinks to other Website and Apps, applications, content or resources. We have no control over any Website and Apps or resources, which are provided by companies or persons other than Us. You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/products or other materials on or available from such Website and Apps or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such Website and Apps or resources. These external Website and Apps and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. 

    We reiterate that we are not responsible for the contents of any externally linked Website and App, and are not responsible for any services that they may provide. We recommend that you review the privacy policy and terms of use at the linked site so you know how your data will be collected and used on those sites. We may provide links only as a courtesy, but make no representation or warranty as to their operation. 

    We recommend that You enter the external Website and App and review their privacy policy. 

  12. CONFIDENTIALITY
  13. Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the Website and App.

    We shall not sell, share, or rent your personal information to any marketing agencies or any other such companies that indulge in unsolicited communications. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.

  14. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
  15. Due to the existing regulatory environment, We cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

    1. External Service Providers such as third-party payment gateways: There may be a number of services offered by external service providers that help You use our Website and App, and there are third-party payment gateways which may be used as part of the Services. If You choose to use these optional and/or mandatory services, and in the course of doing so, disclose information to the external service providers, and/ or grant them permission to collect information about You, then their use of Your information is governed by their privacy policy.
    2. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability. 

    Any information that you make publicly available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.

  16. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
  17. Following registration, You can review and change the information You submitted at the stage of registration. An option for facilitating such change shall be present on the Website and App. If You change any information, We may keep track of Your old information. 

    If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile, please email us as soon as possible, at [.]. We shall promptly correct any information found to be incorrect. All User profiles are kept confidential and are not viewable by any other members/users.  

    We shall retain in Our files, information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and conditions. Further, such prior information is never completely removed from Our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your personally identifiable information shall be completely removed from our databases in response to Your requests.

  18. CONTROL OF YOUR PASSWORD
  19. If you sign up to become a User, you may also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.

    You agree not to use the account, username, email address or password of another User at any time or to disclose your password to any third party. You are responsible for all actions taken with your login information and password. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

  20. SECURITY
  21. We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access. We follow generally accepted industry standards to protect the Personal Information submitted to Us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion.

  22. INDEMNITY
  23. You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our Website and App or otherwise and Your use and access of Apps/Website and Apps and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which You may have disclosed to such Third Parties. 

  24. SEVERABILITY
  25. Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

  26. AMENDMENT
  27. Our Privacy Policy may change from time to time. 

  28. CONTACT US
  29. If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to contact[at]neopay[dot]club