RETURN, REPLACEMENT AND CANCELLATION POLICY
Eligibility for Returns and Refunds
Users are eligible to receive refunds and/or returns only if the seller’s policy allows the same, which the Website and App have no control over and for which, We bear no liability.
Users shall contact the customer services team at contact[at]neopay[dot]club to return the product within 24 hours from receipt of the product.
Return for products
- Users shall intimate customer care within 24 hours from delivery else shall not be eligible for return
- The Users shall be required to provide information including their order details, reason for return and preference for either replacement product or a refund, along with photographs of the damaged product and the invoice.
- The seller shall collect the products from your delivery address as per their policies.